This website uses PayPal, because it is the most secure form of payment. I never see or store any of your payment payment information. Follow the prompts during check-out and you will be taken to PayPal, where you can use a credit card, eCheck, your PayPal account, etc. You can also pay as a guest with PayPal, without having a PayPal account.
If you have a question or concern, please contact me.
If you find something on this site that “doesn’t work,” or that you need help with, please let me know.
Within the USA: A flat rate of $5.00 is added to your order of “in print” books, strings, etc. to be shipped within the United States. Postage is not added to download products. I will mail music via media mail or first class mail, depending upon the weight of the package. You will receive your tracking information when your order is mailed.
Outside of the USA: Postage can be quite expensive, as you probably already know. A flat postage rate of $25.00 is added to orders being mailed out of the United States. Depending upon the size of your order, the postage amount could be more than $25.00. If postage does not get added to your order because of a glitch, or if your postage is going to be higher than $25.00, I will contact you and send you an invoice via PayPal for extra postage. At that time, if you wish to cancel your order, you just have to let me know and I will quickly refund you. In some cases, I may find that the $25.00 fee is way more than enough. If that is the case, I will refund you some of your postage.
Harp strings and string set orders:
We normally have the mono filament strings on hand to fill your “single strings” order. Complete string sets normally several weeks, and this is not under our control. I will always let you know when your order is mailed, and provide you with tracking information. If you do have a timing issue for a string set, the time to talk to us is BEFORE you order, so don’t hesitate to be in touch. Harp string and string set orders are not refundable or returnable.